In accordance with South African law consumers have many rights and there are methods to exercise these rights. If you need help in addressing unfair treatment that you feel you have received you can contact:

Financial Sector Conduct Authority ( FSCA)
There are fraudulent schemes and illegal operators out there. Before you invest your hard earned money with any institution do some homework and check that they are registered with or licensed by the FSCA. If you are receiving financial advice, check that the financial advisor or financial service provider is qualified and licensed by the FSCA.

Tel number: 0800 203 722 
Email: info@fsca.co.za 
Website: www.fsca.co.za

Ombud for Long-Term Insurance
For complaints around life insurance, funeral cover and long term insurance matters contact:
Tel number: 0860 662 837
Fax: 021 674 0951
Website: www.ombud.co.za

Ombud for Short-Term Insurance
For complaints around short term insurance, vehicle / property / household matters contact:      
Tel number: 011 762 8900
Fax: 011 726 5501
Email: info@osti.co.za

Ombud for Banking Services
For complaints around the services received from your banking institution contact:
Tel number: 0860 800 900
Fax: 011 838 0043
Email: info@obssa.co.za

Pension Funds Adjudicator     
If you have a problem with your pension, provident, preservation or retirement fund contact:
Tel number 012 346 1738
Fax: 086 693 7472
Website: www.pfa.org.za

Credit Information Ombud and NCR (National Credit Regulator)
For complaints about credit bureaux or credit providers and information on credit contact:
Tel number: 0861 662 837
Email: ombud@creditombud.org.za
Website: www.creditombud.org.za

National Credit Regulator (NCR)
Tel number: 0860 627 627
Email: complaints@ncr.org.za

Credit Bureaux
There are a number of credit bureaux in South Africa. Each one of these should be able to provide you with a copy of your FREE credit profile, contact:

Transunion = 0861 482 482 / Online: www.mytransunion.co.za
Experian = 0861 105 665 / Online: www.creditexpert.co.za
Compuscan = 0861 514 131 / Online: www.mycreditcheck.co.za
XDS = 0860 937 000 / Online: www.credit4life.co.za