What are the client and the adviser’s responsibilities?

Your Financial adviser’s responsibilities are:

To act with honesty and integrity in your best interest.
To establish your level of knowledge about financial services and financial products, and they need to understand your needs to provide the right advice to you.
To explain to you in detail what the solution entails, taking you through the fees, the contract and any exclusions.

Your responsibilities are:

To provide the correct information to a financial adviser so that a product supplier can make the right assessment of any risk attached to the financial product applied for.
To provide the correct and truthful information about personal circumstances and health matters that will ensure that a claim is not rejected due to non-disclosure of material information.
To always ask for more information if there is any doubt about the solution or the financial product