There are fraudulent schemes and illegal operators out there. Before you invest your hard-earned money with any institution do some homework and check that they are registered with or licensed by the Financial Sector Conduct Authority . If you are receiving financial advice, check that the financial adviser or financial service provider is qualified and licensed by the Financial Sector Conduct Authority. Ask them to show you their licence.

Tel: 0800 203 722
Email: info@fsca.co.za
Website: www.fsca.co.za

The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers.  As an independent organization, they commit to resolving disputes impartially, speedily, confidentially and in an open, informal, and approachable manner, at no charge to the complainant.

The financial services providers within the NFO’s jurisdiction are:

• Banks
• Credit Providers
• Short-Term Insurers (non-life insurance)
• Long-Term Insurers (life insurance)

Tel: 0860 800 900
Email: info@nfosa.co.za
Website: www.nfosa.co.za

The FAIS Ombud deals with complaints submitted to the Office by a specific client against a financial services provider. “Complaint” means a specific complaint relating to a financial service rendered by a financial services provider or a representative of such provider to the complainant.

Your complaint or query must relate to a violation that occurred on or after 30 September 2004 and your claim should not exceed R800 000.00 in monetary value.

Tel: 0860 324 766 or
012 762 5000
Email: info@faisombud.co.za 

Website:
www.faisombud.co.za

If you have a problem with your pension, provident, preservation or retirement fund, contact

Call: 012 346 1738 or
012 748 4000
Email: enquiries@pfa.org.za

Website: www.pfa.org.za

The purpose of the NCR is to ensure a fair and non-discriminatory marketplace for access to consumer credit, to promote responsible granting of credit and credit use and to help with effective redress.

Tel: 0860 627 627
Email: complaints@ncr.org.za
Visit: www.ncr.org.za